INTRODUCTION TO TERMS AND CONDITIONS OF SALES
All text, graphics, button icons, images, audio clips, and software (collectively, "Content"), belongs exclusively to RED PILL. The collection, arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to RED PILL. RED PILL logos, slogans, trade names are registered trademarks of RED PILL, suppliers or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us.
This Site may be accessed from countries other than Italy. This Site may contain products or references to products that are not available outside of Italy. If you access and use this Site outside Italy you are responsible for complying with your local laws and regulations.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
This site is created and controlled by RED PILL in Italy. As such, the Italian laws will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale apply to the purchase in Europe of RED PILL branded products on the European website store.redpill.biz. Red Pill S.r.l. is an Italian company with a capital of € 10.000 which is based in via Milano, 50 Gussago (25064), VAT number: 03772180984, the telephone number is +39 030 310251, represented by the legal representative pro tempore.
Article 1 – Object
The object of this agreement is to define the terms of sale of products sold on the website store.redpill.biz (referred to hereinafter as “the Website”) between, the Seller, and any person aged over 18 and/or having the capacity to enter into a contract (referred to hereafter as “the Customer”) and wishing to make a purchase for his/her strictly personal reasons, excluding any professional or commercial purpose (referred to hereinafter as “the Parties”). It is expressly agreed between the Parties that the Terms and Conditions of Sale in effect on the date of purchase and accepted by the Customer govern their dealings exclusively. If a particular matter is not provided for in these Terms and Conditions of Sale, current practices in the sector of distance selling involving companies with their head office in Italy will be applied. This agreement is available in Italian and in English. The Parties agree that in the event of contradiction between the different language versions, the Italian version will prevail.
Article 2 – Details of products
2.1. Description of products
Products available for sale on the Website are represented by photographs and accompanied with a description of their key features. Products are described and presented as accurately as possible. However, given the computer technology used, products delivered may sometimes have minimal differences compared to the photographs on the Website, particularly differences in color.
Prices are indicated in Euros (€). Prices include Value Added Tax (VAT) applicable as of the date of the order in Italy. The Seller is free to change the sale price of its products at any time. However, the prices indicated at the time of purchase are the prices applicable to this purchase and cannot be modified once the Customer’s order has been confirmed. The price of products does not include delivery costs of the order which amount will be indicated when checking the ‘cart’ as well as on the order before it is confirmed. By confirming an order, the Customer agrees to pay the full price previously indicated. In the case of an obvious error in the price of a product, the Seller reserves the right to cancel the purchase of this product, at no charge for the Customer.
The shipment cost depends on the destination country and on the amount of the order, as follows (VAT included)
Shipment to Italy: cost is € 7,90
Shipment to European Union zone 1: cost is € 9,90
Shipment to European Union zone 2: cost is € 15,00
Shipment to Nort America: cost is € 19,00
Shipment to rest of the World: cost is € 25,00
Article 3 – Order
3.1 – Placing orders
The Customer has to complete different stages to place an order on the Website:
- Select products
- Add products to cart
- Check/ Change order
- Select delivery and billing options
- Read and accept the Terms and Conditions
- Receive an order confirmation
The Customer can make changes to his/her cart prior to final confirmation. Once the Customer checks the required box and clicks on “Complete Order” at the end of the ordering process, he/she is bound by the order and accepts the terms and conditions of sale.
After receiving the order, the Seller will e-mail the Customer a detailed acknowledgement of receipt for his/her order indicating the products ordered and the amount billed (including taxes and shipping costs).
By issuing this receipt, the Seller accepts the order placed by the Customer. By placing an order, the Customer accepts the prices and descriptions of products purchased as well as the Terms and Conditions of Sale in effect on the date of the order. For any exceptional orders (due to quantities ordered or delivery address in particular), the Customer must contact the Customer Service: firstname.lastname@example.org
3.2 – Prior acceptance of Terms and Conditions of Sale
Prior to ordering anything from the Website, the Customer is required to read the Terms and Condition of Sale. By clicking on the “Complete Order” button the Client agrees to our Terms and Conditions of Sale. The Customer can save and print the Terms and Conditions of Sale. These Terms and Conditions of Sale can be changed at any time. However, the Terms and Conditions of Sale applicable to an order are those in effect on the date this order is placed.
3.3 – Refusal or freezing of order by Seller
In the case of a difficulty or dispute on a previous order, the Seller reserves the right to freeze the Customer’s order until the problem is resolved.
The Seller can also refuse or cancel an order in the following situations:
- the payment has been refused by the Customer’s bank or was not made in the set time
- the delivery address provided by the Customer is incorrect or does not exist
- the Customer is presumed not to have the capacity to contract or not to be ordering for his/her strictly person purposes
- the price indicated was clearly incorrect
- the order is identified by security systems as being unusual or fraudulent
- the Customer has violated these Terms and Conditions of Sale
- or for any other legitimate reason.
The Seller can then carry out some additional checks and ask the Customer for the documents or information required to fulfil the order. The Seller cannot be held liable for any damages or costs incurred following this refusal or freezing of an order.
3.4 – Availability of products
Orders are only honoured if stock is available. Products offered and prices are valid when they are visible on the Website at the time the Customer is placing an order, according to available stock. If a product is not available after the Customer places an order, the Seller will inform the Customer by e-mail as soon as possible. The amount of the order will be promptly recalculated and the Customer will be reimbursed for the value of the products not available or the whole of the amount of the order if it is completely unavailable. If the Seller cancels the order due to the unavailability of the products, the Customer is not entitled to any compensation. However, if a product is unavailable, the Seller can supply a product of an equivalent quality and price if the Customer agrees.
Article 4 – Payment
4.1 - Currency
For the countries of the European Union to which the Seller agrees to deliver the products, orders are payable in Euros (€). If the local currency of the Customer differs from the currency in which the prices appear on the Website, the Customer’s bank will apply the exchange rate in effect on the date of the order (unless a different rate is applied on a discretionary basis by the Customer’s bank). Consequently, changing the country of delivery can change the price of the products given the change in currency.
4.2 – Terms of payment
The Customer can pay for his/her orders with PayPal, Sofort and with anticipated wire transfer.
4.3 – Protection of payments
None of the Customer’s bank information goes through the Website or is recorded on a public server or on the Seller’s servers. None of the Customer’s bank information goes through the Website or is recorded on a public server or on the Seller’s servers. The Customer’s bank details will therefore be requested again for each new order on the Website. However, the Seller cannot be held liable for damages resulting from events outside its control related to the use of electronic means of communication (failure or delay in the transmission of electronic communications/data, interception or manipulation of electronic communications by third parties and/or computer viruses).
4.4 – Reservation of title
The Seller reserves title to the products until it has received payment in full for the products.
4.5 - Promotional codes
With discount deals (promotional codes) the Customer is eligible for an exceptional discount on the purchase of a single product or on an order for several products during the period of validity. These discount deals are only valid during the period of validity and are limited to the number of products and stocks available indicated on the deal concerned. Discount deals are personal, not transferable to a third party in any way whatsoever and can only be used for on-line purchases on the Website. Discount deals cannot be combined nor can they be combined with another special offer or promotion, unless stated otherwise in the deal. Discounts cannot under any circumstance be exchanged for cash. Discounts are deducted from the amount including tax of the product concerned or the order, excluding delivery costs which are paid by the Customer.
Article 5 – Shipping and Delivery
5.1 – Shipping Costs
If the shipment cost is too high, RED PILL will reserves the right to cancel the order, repay the amount paid and not make the shipment. The delivery to a specified floor is not considered. However, the Seller can meet different requests if it is technically possible, if the Customer agrees to bear all the resulting costs which will have been indicated by the Seller in advance.
5.2 - Shipping rates and delays
Your order will be handled on the first working day after the date of the order. Working days are from Monday to Friday. You will receive an email that will confirm the delivery; it will also contain a code which you can use to track the order. Since that email, you will receive the order within 5-7 working days.
5.3 – Terms of delivery
The Seller has appointed different carriers to transport products ordered. The Customer must sign the delivery note issued to him/her by the carrier on delivery. If it is not possible to deliver the order to the Customer (Customer not in, address wrong or cannot be found, Customer has not provided necessary entry codes, inability to access delivery address, etc.) the carrier leaves to the Customer a note stating that he attempted to deliver the parcel and indicating the procedure to retrieve the parcel. If the delivery is still impossible, the parcel is returned to the Seller and kept by him for 30 calendar days at the Customer’s disposal. Partial deliveries can be made if, for example (but not only in this case), certain products are unavailable. In this case, the Seller will inform the Customer by e-mail to the address provided to it when ordering. The Seller will propose a new delivery time for the products that are unavailable and the Customer will be free to accept this or not. The Seller will bear the additional shipping costs which will not be billed to the Customer. If the Customer refuses the new delivery date, the Seller will reimburse the Customer for the products not delivered at the latest within 7 days after receipt of the Customer’s written refusal.
5.4 – Inspection on delivery
On delivery, the Customer shall inspect the products and packaging to check whether the products are damaged or not. If the products are damaged, the Customer shall refuse the delivery, specifying the reason.
5.5 – Transfer of risks
The risk of loss or damage of products ordered is transferred to the Customer when he/she, or a third party designated by him/her, takes physical possession of the products ordered.
5.6 – Tracking of order
When ordering, the Customer is given an order tracking number. With this number, the Customer can obtain information about the progress of the delivery of the order via the website of the carrier nominated by the Seller, in the section for tracking parcels. The Customer is given the address of the carrier’s website in the order confirmation e-mail. The Customer can also contact the Customer Service if he/she has any questions relating to the tracking of his/her order.
Article 6 – Right of withdrawal
The customer has the right to terminate its contract with the Seller , without penalty and without giving any reason , within fourteen ( 14 ) days from the day of receipt of goods purchased on store.redpill.biz
To withdraw the contract you can fill the Withdrawal form (in accordance with module art. 49, p 4 of the Consumer Code) and send it to: email@example.com
The Seller will send you an email to confirm you that your withdrawal request has been received. If the Customer chooses an alternative way to communicate his/her withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal, will fall to the Customer. Once the withdrawal right has been exercised, the Customer must return the products to the Seller delivering them to the carrier within fourteen (14) days of service since when the Customer has notified the Seller's decision to terminate the contract. The products must be delivered to the following address:
Red Pill S.r.l. - Via Milano, 50 - 25064 - Gussago (BS) - Italy - C.F. e P.Iva: 03772180984
The Customer has a period of 14 days, starting from the day he/she takes physically possession of the ordered products, to give them back at his expenses. If the last day of the terms coincides with a public holiday, a Saturday or a Sunday, the terms will expire on the next business day.
The delivery of the notice of withdrawal and of its products before the expiration of the terms of withdrawal must be able to be proved (for example, with a postal receipt).All products have to be securely enclosed in a package as RED PILL cannot accept damaged products. The returned products must be intact and complete, not stained or dirty and must not have been washed or worn, and in the original undamaged packaging. The right of withdrawal is not applicable to products which packaging has been opened.
The Seller will refund the customer the full price of the returned products, including delivery costs through the means of payment used by the customer when ordering. The reimbursement will only be made when the products returned have been received by the Seller.
For security and peace of mind, RED PILL strongly suggests sending insured registered post as we are not liable for loss of returned parcels.
Article 7 – Conformity guarantee
The products are covered by a conformity guarantee enabling the Customer to return defective products or products that are not as ordered. The Customer has a period of 12 months from the effective delivery of the product to make a claim under the conformity guarantee. To this end, the Customer informs the Seller that the product is not as ordered within a period of 2 months from the date this is noted. Unless proved otherwise, any problem that appears within 5 months after delivery to the Customer is presumed to exist at the time of delivery; after this time, the Customer must provide proof that the problem existed on the date of delivery of the product concerned. The Customer can make claims by contacting the Customer Service ( firstname.lastname@example.org ) and by sending the products back to the Seller along with the form attached to the delivery note. In all cases, if the Customer’s claim is justified and achievable, the Seller will, if applicable, repair or replace the product concerned for free Reimbursements are paid using the payment method used to place the order as soon as possible However, reimbursement will only be made when the product returned has been received by the Seller. If the Customer’s claim is not justified, the Seller will inform the Customer of the reasons for its refusal and, as chosen by the Customer, the product will be made available in the Seller’s warehouse or shipped to the address indicated by the Customer, at the Customer’s cost.
Article 8 – Customer Service
For any question related to orders made on the Website, the Customer can contact the Customer Service: email@example.com
Article 9 – Personal data
Article 10 – Proof and archiving of transactions
The Customer and the Seller agree that any digital element exchanged between them (data, information, files, dates and times of logging onto website, etc) constitute admissible, valid, useable and probative proof. The Seller stores electronic documents relating to orders for a period of 10 years from the order being placed.
Article 11 – Liability
The Seller’s liability cannot be incurred in the case of non-fulfilment of its legal or contractual obligations attributable either to an unforeseeable and insurmountable act on the part of a third party to the contract, or to a case of force majeure or due to the act or fault of the Customer. Similarly, the Seller’s liability cannot be incurred for any inconvenience or damage related to the use of the Internet, in particular an interruption in the availability of the Website, a break in service, an outside intrusion or the presence of computer viruses, damages or alterations of data or files or for any indirect damage, whatever the causes and consequences. The Website may contain links to third party websites not published or controlled by the Seller which therefore declines all liability as to their content and as to the relations the Customer might enter into with these third party websites.
Article 12 – Entirety and validity of Terms and Conditions of Sale
If one of the clauses of this contract becomes null and void due to a change in regulations or a legal decision, this would not in any case affect the validity and respect of the other provisions of these Terms and Conditions of Sale. The Terms and Conditions of Sale applicable are those in effect on the date of the sale.
Article 13 – Applicable law and jurisdiction
These Terms and Conditions of Sale as well as relations and/or disputes resulting from sales on the Website store.redpill.biz are governed by Italian law. In the case of a dispute that cannot be resolved amicably, the Customer can choose to bring an action before the courts of the country where the Seller is based.