Shipping and Delivery

1 - Shipping Costs

 

The shipment cost depends on the destination country and on the amount of the order, as follows (VAT included)

Shipment to Italy: cost is € 7,90
Shipment to European Union zone 1: cost is € 9,90
Shipment to European Union zone 2: cost is € 15,00
Shipment to Nort America: cost is € 19,00
Shipment to rest of the World: cost is € 25,00

If the shipment cost is too high, RED PILL will reserves the right to cancel the order, repay the amount paid and not make the shipment. The delivery to a specified floor is not considered. However, the Seller can meet different requests if it is technically possible, if the Customer agrees to bear all the resulting costs which will have been indicated by the Seller in advance.   

 

2 - Shipping rates and delays
Your order will be handled on the first working day after the date of the order. Working days are from Monday to Friday. You will receive an email that will confirm the delivery; it will also contain a code which you can use to track the order. Since that email, you will receive the order within 5-7 working days.

 

3 – Terms of delivery
The Seller has appointed different carriers to transport products ordered.  The Customer must sign the delivery note issued to him/her by the carrier on delivery. If it is not possible to deliver the order to the Customer (Customer not in, address wrong or cannot be found, Customer has not provided necessary entry codes, inability to access delivery address, etc.) the carrier leaves to the Customer a note stating that he attempted to deliver the parcel and indicating the procedure to retrieve the parcel. If the delivery is still impossible, the parcel is returned to the Seller and kept by him for 30 calendar days at the Customer’s disposal. Partial deliveries can be made if, for example (but not only in this case), certain products are unavailable. In this case, the Seller will inform the Customer by e-mail to the address provided to it when ordering. The Seller will propose a new delivery time for the products that are unavailable and the Customer will be free to accept this or not. The Seller will bear the additional shipping costs which will not be billed to the Customer. If the Customer refuses the new delivery date, the Seller will reimburse the Customer for the products not delivered at the latest within 7 days after receipt of the Customer’s written refusal. 

 

4 – Inspection on delivery
On delivery, the Customer shall inspect the products and packaging to check whether the products are damaged or not. If the products are damaged, the Customer shall refuse the delivery, specifying the reason.

 

5 – Transfer of risks
The risk of loss or damage of products ordered is transferred to the Customer when he/she, or a third party designated by him/her, takes physical possession of the products ordered.

 

6 – Tracking of order
When ordering, the Customer is given an order tracking number. With this number, the Customer can obtain information about the progress of the delivery of the order via the website of the carrier nominated by the Seller, in the section for tracking parcels. The Customer is given the address of the carrier’s website in the order confirmation e-mail. The Customer can also contact the Customer Service if he/she has any questions relating to the tracking of his/her order.  

 

7 – Right of withdrawal
The customer has the right to terminate its contract with the Seller , without penalty and without giving any reason , within fourteen ( 14 ) days from the day of receipt of goods purchased on store.redpill.biz
 

To withdraw the contract you can fill the Withdrawal form (in accordance with module art. 49, p 4 of the Consumer Code) and send it to: sales@redpill.biz
The Seller will send you an email to confirm you that your withdrawal request has been received. If the Customer chooses an alternative way to communicate his/her withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal, will fall to the Customer. Once the withdrawal right has been exercised, the Customer must return the products to the Seller delivering them to the carrier within fourteen (14) days of service since when the Customer has notified the Seller's decision to terminate the contract. The products must be delivered to the following address:  

 

Red Pill S.r.l. - Via Milano, 50 - 25064 - Gussago (BS) - Italy - C.F. e P.Iva: 03772180984

 

The Customer has a period of 14 days, starting from the day he/she takes physically possession of the ordered products, to give them back at his expenses. If the last day of the terms coincides with a public holiday, a Saturday or a Sunday, the terms will expire on the next business day.
The delivery of the notice of withdrawal and of its products before the expiration of the terms of withdrawal must be able to be proved (for example, with a postal receipt). All products have to be securely enclosed in a package as RED PILL cannot accept damaged products. The returned products must be intact and complete, not stained or dirty and must not have been washed or worn, and in the original undamaged packaging. The right of withdrawal is not applicable to products which packaging has been opened.
The Seller will refund the customer the full price of the returned products, including delivery costs through the means of payment used by the customer when ordering. The reimbursement will only be made when the products returned have been received by the Seller. 
For security and peace of mind, RED PILL strongly suggests sending insured registered post as we are not liable for loss of returned parcels. 

 


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